Customer Support 2.0

Panos Kontopoulos - 18/04/08

Yesterday, I posted a tweet on how much I am missing LiveWriter in the Mac environment where I spend a good amount of my time these days. I was looking for a similar offline blog writer application because WordPress’ native post writer is not exactly what I call a user friendly application.

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One of my most missed features of Live Writer was that I could drag and drop a picture in the blog post and the application automatically adjusts its size and uploads it to the blog.

I knew that one of my options is to work with Live Writer in a virtual Windows environment such as VMWare or Parallels, but I didn’t expect to get personalized support from the team of VMWare through twitter !

This morning I had a look at my twitter replies, where I found out that twitter account @vmwarefusion – which BTW I don’t follow – had replied to my tweet suggesting to work with their VMWare Fusion for Mac product! I had a quick look to their twitter account where I discovered that they don’t follow or get followed by a large amount of people, however its seems that they monitor twitter since they understand that their audiences are active there, responding to discussions relevant to their products and technologies.

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Pretty close to my customer support 2.0 definition !


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  1. Customer Support 2.0 also means we will follow you to your blog. (Still no Mac port though, sorry.)

    :)

    Comment by Joe Cheng [MSFT] — April 19, 2008 #

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